JourneyMasters Customer Experience Management and Best Practice Implementation provides assistance to organizations who acknowledge the need to manage their customers experience and ultimately achieve company performance through measureable increase in sales, customer delight levels and ultimately customer retention.

JourneyMasters consistently delivers successful results by effectively improving their clients' customer management capability to take them to the forefront of customer value creation.

At JourneyMasters we understand that Customer Management goes beyond sales but is the entire customer journey from the first customer interaction, the following customer transactions, to after sales support.

JourneyMasters offers clients a phased approach from critical diagnostic of the clients current "as is" Customer Experience reality versus industry best practice, through to strategic implementation of a customized solution built to generate customer value at each customer touch point.

JourneyMasters pragmatic and robust approach is to work from within the clients' organization to energize, motivate and transfer expertise in Customer Experience Management.

JourneyMasters is the consultancy of choice for organizations who want tangible results in increasing value from their current customers and growing their high value customer base.



What JourneyMasters does?

• Apply relevant customer assessment techniques to understand customer experience and measure how well customers are being managed.


• Create a unified customer driven strategy and business case incorporating all aspects of enterprise and organization, targeting customer experience, acquisition and retention.


• Design and implement relevant customer business models to drive efficiency, effectiveness and grow customer value.


• Align/Design People, Process and Technology against appropriate segmented value propositions and Customer Experience to drive customer loyalty and satisfaction.


• Construct intelligence models and industry metrics to create market agility and foresight.


• Build and implement sales, distribution channels and service models for the most effective touch point customer interaction.


• Integrate strategic planning into operational execution to drive goal and implementation alignment.

Wendy Stopford B.Soc.Sc Customer Experience specialist providing customer centric business solutions in emerging and formal sub saharan markets. Extensive experience and knowledge includes Managing Director of a national franchise chain and the design and execution of single and multi channel growth strategies. Expert in start up and existing branded retail store and franchise business and operations, and, single and multiple country expansion strategies. Specialization - JourneyMasters Industry focus includes branded retail business solutions, franchise & company owner models & emerging and formal channels to market, in the Telecoms, Retail, Petroleum & Franchise Sectors Expertise - JourneyMasters Customer Centric solutions which incorporate all aspects of delivery from concept & strategy to implementation & organization alignment. JM Principal Consultants & Associates are leaders in their fields of expertise and proven record of accomplishment. info@journeymasters.co.za